General Policies, Terms and Conditions

MeterToken Nigeria Terms and Conditions


Welcome to MeterToken Nigeria (“MeterToken”, “we”, “us”, “our”). We provide an online platform and mobile application for purchasing electricity and water utilities in Nigeria. Our platform is designed to offer fast, secure, and convenient payment options for our customers.

These terms and conditions (“Terms”) govern your access to and use of our platform, including the website located at and the mobile application for Android and IOS (collectively, the “Service”). By accessing or using our Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our Service.

  • Description of Services

MeterToken Nigeria provides a platform for customers to purchase electricity and water utilities in Nigeria. Our platform includes an online web application and a mobile application for both Android and IOS users. We offer fast, secure, and convenient payment options to help you manage your utilities.

  • User Account

In order to use our platform, you must create a user account. You are responsible for maintaining the confidentiality of your account information and password, and for restricting access to your account. You agree to accept responsibility for all activities that occur under your account.

  • User Conduct

You agree to use our platform only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of our platform by any third party. You may not use our platform for any illegal or unauthorized purpose, including but not limited to, the purchase of utilities for which you are not the intended recipient.

  • Payment and Refund Policy

Our payment and refund policy is set forth in detail in a separate document, which is incorporated by reference into these terms and conditions. See below.

  • Intellectual Property

The Service and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof), are owned by MeterToken, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

These Terms permit you to use the Service for your personal, non-commercial use only. You hereby acknowledge that any unauthorized use may violate applicable laws, including without limitation copyright and trademark laws. Except as expressly provided in these Terms, nothing in these Terms shall be construed as conferring any license to intellectual property rights, whether by estoppel, implication, or otherwise.

  • Limitation of Liability

In no event will MeterToken Nigeria be liable to you or any third party for any damages, including but not limited to direct, indirect, incidental, special, or consequential damages, arising from or related to the use of our platform or the services we provide, even if we have been advised of the possibility of such damages.

  • Indemnification

You agree to indemnify, defend, and hold harmless MeterToken Nigeria and our affiliates, officers, directors, agents, and employees from and against any and all claims, damages, liabilities, costs, and expenses, including reasonable attorneys' fees, arising from or related to your use of our platform or the services we provide.

  • Data Privacy

At MeterToken, we take your privacy seriously. We only collect information that is necessary to provide you with the Service and to improve our products and services. The information we collect may include your email, phone number, and address. This information will be used solely for serving you as a customer and will not be shared with any third party.

We use commercially reasonable security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. Despite these measures, we cannot guarantee the security of your personal information, and we are not responsible for unauthorized access to your personal information by hackers or others who have obtained such access through illegal means.

By using the Service, you agree to the collection and use of your personal information as described in our Privacy Policy. We encourage you to review our Privacy Policy for more information about our data privacy practices.

  • Termination

MeterToken reserves the right to terminate or suspend your use of the Service at any time and for any reason, with or without notice and with or without cause. Upon termination or suspension, your right to use the Service will immediately cease.

Modification of Terms

We may modify these Terms from time to time and at our sole discretion. If we make changes to these Terms, we will notify you by posting the updated Terms on the Service or by providing you with notice through the Service or by email. Your continued use of the Service after the effective date of any modifications to these Terms will indicate your acceptance of the modified terms.

  • Changes to Terms and Conditions

We reserve the right, at our discretion, to change, modify, add, or remove portions of these terms and conditions at any time. We will notify you of any changes by posting the revised terms and conditions on our platform. Your continued use of our platform after the changes become effective constitutes your acceptance of the revised terms and conditions.

General Refund Policies

At MeterToken Nigeria, customer satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we are here to help and make it right. Our customer-oriented and transparent refund policy outlines the process for requesting a refund and the conditions under which a refund will be granted.

To initiate a refund, please contact us via email at or by phone at 0909 977 6607. When making your request, please provide us with the following information:

  • Your name and contact information
  • The reason for your refund request
  • Your order number
  • Any relevant supporting documentation

Our team will review your request and respond within 5 business days. If it is determined that a refund is necessary, we will proceed with the refund process.

Conditions for Refund:

  • In the event that the value of your purchase was not provided, a full refund will be granted.
  • If the refund is approved for any other reason, it will be processed within 2 business days and the funds will be returned to the original method of payment, and or the customer's bank account as may be provided.

Please note that our refund policy is designed to be fair to all parties involved and that we reserve the right to refuse a refund request if it is deemed to be fraudulent or in violation of our terms and conditions.

At MeterToken Nigeria, we are committed to providing the best possible service to our customers. If you have any questions or concerns, please do not hesitate to reach out to us via email at or by phone at 0909 977 6607. We are always happy to assist and work with you to resolve any issues.

No. 55, 6th Avenue,
Gwarinpa, Abuja
+234-909-977-6607 | +234-909-977-6606
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